Hi, you’re through to the Sales Prevention Department – how can I NOT help? How businesses lose clients even before they win them
I recently read an article written by Diane Young, in The Drum Magazine – all about how some larger sales departments and businesses are not interested in new business, no matter how big or small the deal.
I recently filled out an online form for a legal company to see if they can help write a contract. The call was returned within 5 minutes – brilliant. Top marks.
I then returned the call – the receptionist clearly had not been trained in dealing with potential business – answering the phone with “Good Morning” – when it was 3pm in the afternoon, a mistake a number of us would make on a Friday afternoon.
I briefly explained I was returning their call and asked for their Director by name, she replied asking for my company name – Sadly, her attitude changed completely. Explaining that they were not looking to make any changes to their IT department and any quotes would need to go through their IT Director.
I tried to re-assure her, that I was simply returning a call and was their potential customer; however, she still tried to put me off. By this point, I was seriously considering hanging up and trying again later.
Eventually, something must have clicked, I was put on hold and after another minute, I was finally transferred to the correct department.
In the end, when comparing them to their competitors, I decided to go with a much smaller & friendly team
Devon and Somerset County Councils together with North Somerset,Plymouth and Torbay Councils are working in partnership to bring faster broadband to the area and are among the first local authorities to have secured money from the government to do this.
The aim is to have:
- Improved broadband (>2mbps) to every business and community across Devon and Somerset by 2015
- Superfast broadband (>24mbps) to at least 85% of the area by 2015, with 100% by 2020
Faster broadband supports our businesses to be more competitive and helps communities’ access services, saving them money, information and learning opportunities.
This is our one big opportunity to shape the future of our digital services, so it’s vital everyone gets involved to help us get connected and up to speed.
We need you!
Our next step is to secure investment from the private sector to install the broadband and to do that we need your help. We need to show there is strong demand for faster broadband and show what current speeds and coverage we have in the area.
To do this we need you to fill in a simple survey and tell us what your current speed is.
This helps us build a picture for our supplier of where the worst areas are and what the demand is for better broadband in those areas. If we don’t know what you want we can’t help you get the right broadband.
For the last few days, one of my clients has been experiencing problems with their Hosted Exchange email account.
The account worked fine on their iPhone and also from OWA, however, when trying to use Outlook 2010 on their Windows Vista Desktop, it would hang for about 15 minutes, before asking for their account password, then a further 5-10 minutes before it would connect to Exchange and update the Inbox.
After speaking to our Exchange admins, we couldn’t figure out the cause, so I decided to grab the machine and run the usual diagnostic checks, I also reinstalled Outlook and ran a virus and malware scan. Unfortunately, none of this resolved the issue.
I was checking all the settings when I noticed within the ‘Connection’ tab the ‘on fast networks, connect using http first’ proxy setting option was not ticked, so checked the box, restarted Outlook and the problem was resolved!
Outlook now connects to the Exchange server instantly, great!