So I’ve been looking around for a web host for a small project of mine.
I decided to investigate a company, from a recommendation. So I decided to talk to their Live chat agent, who popped up as soon as I attempted to close the page…
So, as there website was not clear, whether it was a UK or US company and where there servers were held, I thought I would ask the question.
—– Star Conversation ——
Summer Says:When you are ready just type ‘Hi’ to let me know you’re there…
You: Hi
Summer Says:Hi my name is Summer thanks for chatting with me today!
You: Hi Summer
Summer Says:Hi my name is Summer thanks for chatting with me today!
You: Is Just Host a UK company?
Summer Says:You can actually sign up for Hosting with us no matter where in the world you are located. We have customers from all over the world hosting with us.
Summer Says:To get your 25% Discount just CLICK HERE
You: That’s not my question..
Summer Says: Sorry, whats your question again?
You: I asked if Just Host is a UK company?
Summer Says:You can actually sign up for Hosting with us no matter where in the world you are located. We have customers from all over the world hosting with us.
Summer Says:To get your 25% Discount just CLICK HERE
You: Are you automated?
Summer Says: I am a live virtual agent 
Summer Says: So I should be able to answer any questions or problems you may have. What did you want to ask me?
You: Why do you keep saying the same thing..
Summer Says: You get a free domain, free instant setup and you can host unlimited domains, plus much much more.
Summer Says: Today only I can offer you this special 25% discount, it may not be available tomorrow. Just CLICK HERE to get this today only offer!
—– End Conversation ——-
Now that is absolutely awful customer service, either provide real support agents, or don’t provide live 24/7/365 support.